![]() ![]() The chat will become the admin/agent’s active chat and will not be listed under the “ Other active chats” section. If the monitored chat is transferred to the monitoring admin/agent? ![]() Or collapse the other active chats section by clicking on the arrow icon.Īctions like adding tags, requesting visitor info, creating lead/contact etc., during chat will also be displayed in the monitored chat window. You can hide the monitored chats by closing the cross icon on the chat window. The monitored chat window and active chat windows can be differentiated by the color of the window and the chat reply area. Admin/agent cannot reply to the chat that is being monitored by them. Multiple chats can be monitored at a time. To disable this permission for an agent, go to the agents' profile and click ' Revoke monitoring permissions'.Īn admin/agent can see other ongoing chats under the 'Other active chats' section.Ĭlick on any of the chats from the “Other active chats” section to start monitoring the chat conversation. HappyFox Chat helps bring the most focused and highly relevant data to. With integrations, sync and streamline data between HappyFox Chat and all your favorite business apps. Putting experience first, HappyFox Chat is lightweight and mobile responsive. Help Desk Ticket Management Software Features.Web based email ticketing, Knowledge base management, Self service portal, SLA escalation and CRM Integration. HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast. To enable this permission for specific agents, Go to the particular agents' profile under the Agents section and click the ' Allow monitoring other chats' option. Get a one-on-one demo, that’s quick and focused on your business needs. How to enable monitor chat permission?įor admins, the chat monitoring feature is enabled by default. Provide hassle-free customer support in the language that suits your work best. Spend your time and energy providing excellent customer experience rather than on help desk management. A Help Desk that speaks your language Whether your company is a multinational media giant or a global hi-tech service provider, HappyFox can give your support staff the freedom to view the help desk in the language of their choice. Resolve customer issues with an organized help desk that performs without the need for too many agents. The feature is available across all plans. Give your customers a modern & cohesive issue tracking software that can do more with less. Live Chat Success, in simple words, is what customers get from the live chat software: sales, revenue or customer loyalty. ![]() Only admins can enable to permission for agents. Monitor Chat feature allows admins and permission-enabled agents to supervise the ongoing chats handled by other admins/agents. ![]()
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